Terms & Booking Policy
Last updated August 11, 2026
The short version
- $49 today reserves your appointment. The rest isn’t charged until the job’s done.
- Cancel or reschedule up to 24 hours before your window for a full refund.
- If we can’t service your address, you get a full refund automatically.
- Your price is based on lawn size. We re-measure on-site and will email you before charging if that changes your tier.
1. What you’re booking
Core lawn aeration with overseeding included, at the service address you provide. Pricing is by lawn square footage:
| Lawn size | Price (all-in) |
|---|---|
| Up to 5,000 sq ft | $149 |
| 5,001–10,000 sq ft | $199 |
| 10,001–15,000 sq ft | $249 |
| 15,001–20,000 sq ft | $299 |
| Over 20,000 sq ft | Custom quote |
Core aeration + overseeding included. You do not need to be home for the service.
2. Deposit and balance
A $49 deposit reserves your appointment. Your remaining balance is charged to your saved payment method only after your service is completed.
By booking, you authorize Indy Turf Pros to save your payment method and charge the remaining balance after service (see “Pricing and on-site measurement” below). Payments are processed by Stripe; we never see or store your full card number.
3. Pricing and on-site measurement
Our prices are based on your lawn’s square footage. The price quoted at booking uses the size estimated or provided during booking. We reserve the right to adjust your total to the correct pricing tier if our on-site measurement places your lawn in a different tier than estimated — including adjusting it down. If the measured size changes your price, we’ll notify you at the email you provided before your remaining balance is charged.
4. Cancellation and refunds
Plans change — we get it. You can cancel or reschedule any time up to 24 hours before the start of your arrival window and your $49 deposit is refunded in full, back to the card you paid with.
Cancellations made inside that 24-hour window forfeit the $49 deposit. That deposit covers the crew time and route slot we’ve already committed to you.
If we can’t service your address for any reason — weather, access, equipment, or anything on our end — you receive a full refund automatically. You never pay for a job we don’t do.
To cancel or reschedule, email booking@indyturfpros.com with your name and appointment time. Refunds return to your original payment method and typically appear within 5–10 business days, depending on your bank.
5. Scheduling and arrival windows
Appointments are booked as arrival windows, not exact times. When you select a time we hold it for 20 minutes while you complete checkout; if you don’t finish, the slot is released for other customers. Severe weather or ground conditions may require rescheduling — we’ll contact you if that happens.
6. Service area
We serve addresses within 55 miles of downtown Indianapolis. If your ZIP code falls outside that area, the booking form will tell you before you pay anything.
7. Privacy
We only use your information to deliver your service — no spam, never sold. We collect your name, email, phone, and service address to schedule and complete your job, and we retain booking records for accounting and warranty purposes. Payment details are handled by Stripe under their own terms and never stored on our servers.
8. Contact
Indy Turf Pros — booking@indyturfpros.com
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